The returns and exchanges portal for Shopify.
Customers request returns inside your store. Manage refunds, store credit, exchanges, and Colissimo or Chronopost labels from Shopify. Every return is a sale worth saving.
Which item to return?
Premium Hoodie
Size M • Navy
Classic T-Shirt
Size M • Black
Slim Joggers
Size L • Grey
One flow, from request to return
Shopify returns management, step by step.
A self-service returns portal for customers and clear rules for your team. KodaSwap connects requests, decisions and labels in one flow.
- 01
Your customer starts the return
Inside your store, they find their order, select the items and provide a return reason. Requests are brought together in your Shopify admin.
- 02
You choose what comes next
Refund the original payment method, offer store credit with Starter, or exchange sizes, colours and products with Pro, based on available stock.
- 03
The parcel heads back
Generate Colissimo or Chronopost labels using the services enabled for your store. Customers receive instructions to send their items back.
Refunds on Free. Store credit and auto-approval on Starter. Exchanges and advanced customisation on Pro. Shipping is charged separately.
How to set up your portalA badly handled return is margin that vanishes.
of shoppers check your return policy before checking out.
prefer an instant exchange or refund over waiting.
won't shop with a merchant again after a poor returns experience.
Sources: UPS, Pulse of the Online Shopper · NRF, 2025 Retail Returns Landscape
How much can your returns earn back?
Your estimate
~4,550€
of revenue saved every month
~30h
of support time saved every month
Estimates: 35% of requests converted into an exchange or store credit instead of a refund; 9 out of 10 returns handled self-service, saving about 10 minutes of support back-and-forth per return.
Recover this revenueOfficial Shopify App
Native integration
Shopify
Store data
KodaSwap
Modules
Not just a connector.
Built for Shopify.
Live sync
Orders, stock and customer records linked natively, with no delay.
Exchanges based on real stock
Items offered for exchange are tied to your Shopify inventory available in real time.
Automatic carrier labels
Return label generation triggered automatically, with FR carriers integrated.
Multilingual portal
The return portal displays in your customers' language, up to 6 languages.
Return rates negotiated for you.
Our carrier partner Smarty365 gets you negotiated return rates, with no carrier contract to sign yourself.
Learn moreBuilt for demanding merchants.
Official Shopify app
Distributed on the Shopify App Store, compliant with their security requirements.
Data in the EU
Your data is hosted within the European Union.
French carriers
Colissimo and Chronopost built in, with rates negotiated via Smarty365.
Human support
A real person answers you, in French or English.
Be among the first
KodaSwap has just launched: install the app now and get free, personalised onboarding.
Start for free,
scale at your own pace.
Free
Perfect to launch your store.
10 free returns, then 1.50€ per processed return
Starter
For growing brands.
+ 0.75€ per processed return
30-day free trial, returns included
Activated by our team before you subscribe
Pro
For established merchants.
+ 0.50€ per processed return
30-day free trial, returns included
Activated by our team before you subscribe
Everything you wonder before installing.
Customers open the portal inside your store, find their order and select the items to return. You manage the request in Shopify: refunds on Free, store credit and auto-approval on Starter, and size or product exchanges on Pro.
Install KodaSwap from the Shopify App Store, configure your return policy and address, then enable the app embed in your theme. Add a link to the portal and test the flow with an order. Our team can help you through setup.
KodaSwap uses an app embed that you enable in the Shopify theme editor. The portal opens inside your store without editing theme code. Advanced portal customisation is available on Pro.
KodaSwap offers Colissimo and Chronopost return labels, with negotiated rates through Smarty365. Available services depend on the country and your store configuration. Shipping costs are separate from the subscription and per-return processing fee.
€0 per month with 10 free returns to get started, then €1.50 per processed return - refunds to the original payment method. Perfect to launch your store. Move to Starter for store credit and auto-approval, or to Pro to add exchanges.
Hosted within the European Union. KodaSwap is distributed on the Shopify App Store and meets their security requirements.
Anytime. The subscription is billed through Shopify, directly on your usual invoice. You switch plans or uninstall the app in two clicks, with no commitment.
Practical guides
Answers for your Shopify returns.
Set up your Shopify returns portal
Native returns or a dedicated app: choose your flow and get ready for the first request.
Read the guideColissimo and Chronopost labels on Shopify
Addresses, carriers, costs and instructions: prepare the journey back for your parcels.
Read the guideUnderstand the withdrawal button
Online withdrawal requirements and the points to check for your store.
Read the guideYour returns deserve better than a spreadsheet.
Install the app, keep the free tier while you test, and run your first returns through KodaSwap today.
2026 law: is your store compliant?